Impact, outcome, operational, and institutional evaluations, … applying systematic methods that allow us to understand, explain, and assess aspects such as the design, operation, results, and impact of policies and programs. Read more
Population characterizations These make it possible to gather information on the structure and diverse … identity attributes of groups over time, which, through their differences, shape distinctive ways of living and belonging within a territory. Read more
Perception studies Investigating perceptions involves working with people’s experiences, knowledge, and beliefs regarding certain aspects of reality. … This allows us to determine, for example, whether an entity’s actions are known and recognized, as well as the impact they have on the daily lives of those who inhabit a given environment. Read more
Satisfaction measurements These capture information that serves as input for entities to adapt their products and improve the service … they offer to their customers, thereby achieving their satisfaction and loyalty. Read more
Sample design and implementation SEI designs statistical operations when its projects require it, … characterized by rigorous application of sampling theory to provide scientific and documented support for the results obtained. Whether the sample is provided by the client or by another firm, rigorous implementation remains part of its modus operandi. Read more
Data collection SEI adapts to the needs of its clients, implementing operations with a diversity of topics, scopes, and collection tools. … Our people have the physical and mental readiness to collect information under the most demanding fieldwork conditions. Read more
Data entry in the field or in the office SEI designs and implements intelligent systems that go beyond simple capture software. … With millions of surveys collected digitally, we have developed a capture process that is not limited to converting the collected information into digital form, but also ensures that it is consistent and that the collection operation relies on this tool to control aspects such as assignment, coverage, and report generation, thus integrating an information system tailored to the study that includes, if applicable, cleaning, processing, and/or generating outputs such as tables, graphs, or maps. Read more
Contact center SEI’s contact platform allows multiple agents to work simultaneously without affecting call quality; … it can be operated automatically (progressive) or manually, which speeds up dialing and record assignment by agent; it provides full real-time visibility into agent activities, allowing live call supervision through monitoring or conferencing. It also offers It has a range of reports that allow for more effective supervision. It facilitates individual call control, allowing multiple dials to the same record and assigning a result for each attempt. It allows the audio of each dial to be saved, ensuring the management of each survey. Read more
Social listening This is the observation, monitoring, and analysis of interaction and conversation platforms where the audience’s interests in a topic, brand, product, or service are exposed. … Based on keywords, social media listening or social listening downloads conversations on the topic of interest and, using artificial intelligence, analyzes aspects such as the sentiment of these conversations, the profile and gender of those involved, volume, positivity or negativity, who are the opinion leaders or positive and negative influencers, on which days and at what times there is the highest volume of posts and interactivity, as well as the evolution of conversations and their impact. Evaluating the reactions, demands, and concerns of the audience can make the difference between improving or worsening the brand’s image. Read more
Data processing and analysis SEI provides this service with the same technical rigor that characterizes our company, … after agreeing on the analysis plan with the client, applying advanced statistical techniques supported by specialized software. Read more
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If you are a client – or interested in becoming one – and would like to learn more about SEI’s services (scope, costs, etc.), ¡let’s talk and take your research to the next level!, click here.
If you are interested in working on our projects, click here.
Si eres cliente o estás interesado en serlo y saber más sobre los servicios de SEI (alcance, costos,…) ¡hablemos y llevemos tu investigación al siguiente nivel!, haz clic aquí.
Si lo que te interesa es trabajar en nuestros proyectos, haz clic aquí.
